Subject: Tech Support Candidate - Jatin Panchal
From: Jatin Panchal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jun 2022 02:12:52 -0400

Tech Support
Test

Name

Jatin
Panchal

E-mail

[email-masked]

Phone Number

(110059) 7210652515

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Uttam Nagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Concentrix

Senior Sales
Representative

9 April 2022

30000

Previous
Employer 2

Teleperformance

Senior Representative

22 Jan
2022

20000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I will go ahead and check the error
whether it is due to Internet connectivity or not and If it is due to Internet
connectivity then I will check the wires whether they are properly connected or
not. Then I will check the IP address that I am getting whether it is APIPA or
other. If I am getting APIPA it means the data packet is unable to reach DHCP
server. We need to enable DHCP by using NCPA. CPL command and then once it will
be activated then our Internet will start working.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First we
will Turn on bluetooth speaker and then will enable mobile bluetooth as well.
After that we will see the Bluetooth speaker name in our scanned devices list
and we will click on the name of Bluetooth speaker and then it will be
connected.

What according to you makes you a good candidate
for customer service or technical support job?

The most
important thing is patience while dealing with customers and then we should have
product knowledge and then rest can be easily handle.

On a scale of 1 - 5
please rate your fluency in spoken English

5