Subject: Tech Support Candidate - Poonam .
From: Poonam . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jun 2022 10:58:22 -0400

Tech Support
Test

Name

Poonam
.

E-mail

[email-masked]

Phone Number

(91) 8700815729

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Uttar Pradesh

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Sql

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Incedo INC

Product support analyst

1 July 2022

31500

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Fix the local network
issue (internet connectivity)

2. Find out if the website is down or not

3. Search the website with the a different device or network

4. Try with another web browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Turn on the Bluetooth of mobile phone and
speaker

2. Search for the Bluetooth of speaker.

3. Pair the new device with the speaker's Bluetooth.

What according to
you makes you a good candidate for customer service or technical support
job?

I believe I am the good candidate for this post because I have
an experience in the product support analyst and in my previous organization I
was handling the international clients. And I was handling the GBS project
single handley.

On a scale of 1 - 5 please rate your
fluency in spoken English

4