Subject: Tech Support Candidate - Rahul Sangwan
From: Rahul Sangwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jun 2022 10:36:28 -0400

Tech Support
Test

Name

Rahul
Sangwan

E-mail

[email-masked]

Phone Number

(+91) 8949370714

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 62

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

Desktop Support Engineer

32000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all we will check the internet
connection .

After that we will check if the URL is correct or not .

After that we will try to access the same URL in different browser .

After that we will check if any static IP is given to the computer.

After that we can also check if user is connected to any type of VPN which is
blocking that URL .

After that we can check firewall settings if the URL is blocked on firewall
.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First turn on the speaker .

Then go to Bluetooth settings in mobile phone .

After that search for available devices .

then simply click on the connect button in front of the device name which we
want to connect .

What according to you makes you a
good candidate for customer service or technical support job?

The best thing is I am working as technical support engineer
from more than 3.5 years . I also have good command on both hardware and
software troubleshooting .

I have worked with both international and local users .

My communication skills are also good .

On a scale of 1 - 5
please rate your fluency in spoken English

4