Subject: Tech Support Candidate - Vinay kumar Durgi.V.S.N
From: Vinay kumar Durgi.V.S.N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jun 2022 09:01:20 -0400

| | Tech Support Test

Name | Vinay kumar Durgi.V.S.N
E-mail | [email-masked]
Phone Number | (00000) 9703385478
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vijayawada
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nonadyne Technologies | US IT Recruiter | Working now | 15000
Previous Employer 1 | Hewlett-Packard Enterprise | Wintel Administrator | June 2017 | 38000
Previous Employer 2 | Cyfuture Pvt Ltd (Noida) | Windows and VMware administrator | April 2016 | 29000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection.
2. Ping the Website.
3. Check other Websites access.
4. Clear Browser cache and cookies.
4. Check Cable/Wifi connection settings.
5. Check the Cables or Modems connection to the Computer.
6. Contact ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Speaker.
2. Switch on the Bluetooth.
3. Open phone Bluetooth settings and enable Bluetooth.
4. Search for the Name of Speaker in listed bluetooth devices nearby.
5. Select and provide the pass code and it's connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Zeal towards Customer Service/Support.
2. Good Knowledge in the product/service.
3. Positive approach to problems and finding solutions.
4. Probing skills and communication skills.
5. Understanding the Customer node in interaction.
6. Troubleshooting skills and a professional skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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