Subject: Tech Support Candidate - Saad Ali
From: Saad Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jun 2022 10:14:57 -0400

| | Tech Support Test

Name | Saad Ali
E-mail | [email-masked]
Phone Number | (983) 7345616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gulaothi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Future Soft | System engineer | NA | 25k
Previous Employer 1 | Infiniminds | Desktop Support Engineer L2 | 7 Sep 2021 | 13k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check my Internet connection then check my browser settings
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth option then select my device through the device name
What according to you makes you a good candidate for customer service or technical support job? | Communication and technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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