Subject: Tech Support Candidate - manoj shrivastava
From: manoj shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jun 2022 10:03:41 -0400

Tech Support
Test

Name

manoj
shrivastava

E-mail

[email-masked]

Phone Number

(+91) 8770202923

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

sector 45 gurugram

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Networking -
advance

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

na

na

na

Previous Employer 1

gagnet technologies

junior network
engineer

oct 2021

19500

Previous Employer 2

na

na

na

na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

if
website are not working so first of all i will cheak my internet connection. and
if my internet connection is good so i will try to restart the browser and again
try to open it.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1)first of
all the power cable of speaker is insert in electricity port and turn on the
switch after that i will turn on my bluetooth speaker switch.

2)turn on my mobile phone.

3) open the setting on my mobile phone.

4) tap on bluetooth option in setting

5) searching new device.

6) select the speaker and pairing this speaker

after this all step my speaker get connect with my mobile.

What
according to you makes you a good candidate for customer service or technical
support job?

Candidate who is a good listener. candidate who
can  understand the problem of customers. and trying to resolve it with a good
manner and trying to slove the customer issue with customers satisfaction.

On a scale of 1 - 5 please rate your fluency in
spoken English

4