Subject: Tech Support Candidate - J Srinuvas Srinu
From: J Srinuvas Srinu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jun 2022 08:27:50 -0400

| | Tech Support Test

Name | J Srinuvas Srinu
E-mail | [email-masked]
Phone Number | (0120) 9555872189
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RBH India | Technical Support Engineer | Working | 35,000
Previous Employer 1 | Fortune Marketing Pvt. Ltd. | Technical Support Executive | 30-06-2020 | 20500
Previous Employer 2 | Expression | Installation & Services | 2016 | 12,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I need check internet connection, if it okay then I will check what actual error showing on screen, which relates to website blocked by
admin team for security reasons, or may be website blocked by the antivirus, etc

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step 1 - switch Bluetooth in mobile phone, then power on your Bluetooth speaker and then change BT speaker modes (FM,MP3,BT) to Bluetooth mode. Then after click scan / search option in your phone and select your BT speaker name in search option and click to pair device it will take a while to connect to Bluetooth speaker & enjoy music.
What according to you makes you a good candidate for customer service or technical support job? | I feel good when I shoutout all the issue / problems faced by client with our product and services.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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