Subject: French Language Test - MALUDI BAKANDA
From: MALUDI BAKANDA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jun 2022 09:25:30 -0400

| | Foreign Language Screening Test

Name | MALUDI BAKANDA    /  (+91) 9773648161    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Email:[email-masked]

Good evening Sir/Madam, we regret the incovinience that was make regarding the delay of your delivery.   Due to undelivered of your parcel caused by the wrong written address, your parcel we will shipped within 5 working days. Thank you for your understanding.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening Madam/Sir. We acknowledged what you said, but according to our companies policy, it such case like fragile item, regarding scrathes,brokenness,...should be verified in front of the delivery guy to avoid misunderstanding. Thanks.

Contact us for more information
Email: [email-masked]

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