Subject: Tech Support Candidate - Rohan Pandey
From: Rohan Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jun 2022 02:40:18 -0400

| | Tech Support Test

Name | Rohan Pandey
E-mail | [email-masked]
Phone Number | (+91) 8171458844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Google v

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | Fliprobo technologies | Data science intern | April 2022 |
Previous Employer 2 | Targeting innovation | Data analyst | April 2021 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check that what kind of error it showing.
Usually the error comes when internet connection is disabled
Then I connect to the desired wifi with password.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Open bluetooth
Name of the bluetooth speaker
Connect

What according to you makes you a good candidate for customer service or technical support job?

Good fluency in English
Checking internet to troubleshoot the problem
Clarity of the text given to the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |