Subject: Tech Support Candidate - Utkarsh Tomar
From: Utkarsh Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jun 2022 01:05:17 -0400

Tech Support
Test

Name

Utkarsh
Tomar

E-mail

[email-masked]

Phone Number

(+91) 9557894409

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida (Sector 119)

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Hardware -
Basic
VoIP
Printer, Tablets,Remote

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Sr. Associate Analyst

30 - July-2022

42,000

Previous Employer 1

HCL Technologies

Quality
Analyst

12- Dec-2021

30,000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

- If there is a error based on network we will
try to troubleshoot the Network like router, modern and delete the cache files
of the Browser to rectify the error.

- If the error is related to Browser we will use the other application and hence
try to troubleshoot the browser by root code.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

-Open the Bluetooth of the speaker

-open the bluetooth of the device (NEED to Connect)

-Open the search option in the device to navigate the Bluetooth frequency. Once
the device is visible in the list pair the speaker with the device. Hence device
is now connected.

What according to you makes you a
good candidate for customer service or technical support job?

-Good Communication

-Empathy

-Guide the customer as  per the Knowledge Article.

-Confidence

-proper hold and unhold

-Root cause of the issue (Future reference and documentation )

-Feedback and AHT

On a scale of 1 - 5 please rate your
fluency in spoken English

4