Subject: Tech Support Candidate - Deepak Tiwari
From: Deepak Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Jun 2022 07:31:55 -0400

Tech Support
Test

Name

Deepak
Tiwari

E-mail

[email-masked]

Phone
Number

(91) 8052177854

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

ghaziabad  khora
colony

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

invenio business solutions pvt ltd

System engineer

25 april
2022

34k

Previous Employer 1

icare eye hospital

Assistant
I.t

30
oct 2021

Previous Employer 2

na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

first of
all we will ask to user that after which activity this issue occurred . Then
listening properly his word we will first check.

1.check  internet connection.

2. check that site to another browser .

3. if it is working in another browser then clear cache and history from running
browser .

4. If it does not works after above steps then try to restart PC .

5. if it doesn't work after restart then try same site in different pc may be
issue was with that site may be that site was down.

6 . If there was any concept of vpn then first check the vpn connectivity and
perform all steps .

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

just turn
on bluetooth from device and your mobile then pair it from your mobile and then
you can use .

What according to you makes you a good candidate
for customer service or technical support job?

To listen
the customers issues properly and then resolve it on time .

Proper communication.

On a scale of 1 - 5 please rate your fluency in
spoken English

4