Subject: Tech Support Candidate - Rohit Darmwal
From: Rohit Darmwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Jun 2022 15:39:38 -0400

| | Tech Support Test

Name | Rohit Darmwal
E-mail | [email-masked]
Phone Number | (+91) 9568616059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Haldwani
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BT Global Services | CSSS | NA | 38000
Previous Employer 1 | Amazon Development center Noida | CS -DP | 21/12/21 | 28960
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open blutooth setting
Turn of bluetooth
Add device
Click on the bluetooth device
pair the code

What according to you makes you a good candidate for customer service or technical support job?

A person who can acknowledge customer issue, paraphrase and empathaise with the customer.
First resolution is the key to the good customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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