Subject: Tech Support Candidate - mithun kumar
From: mithun kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Jun 2022 02:19:16 -0400

| | Tech Support Test

Name | mithun kumar
E-mail | [email-masked]
Phone Number | (+91) 9368207635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida sec-59
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | netambit | BDA | 1 june 2022 | 28k
Previous Employer 1 | I-Energizer | support engineer | 30 aug 2020 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check the notification that will be showing on the screen and will follow the steps.
2.I have to check the internet connectivity .
also I will check whether the browser is updated or not .
3.Then I will check that is there any windows update is pending or not.
4.I will restart the system and try to open the website.
5.If issue not resolved then i will check that  is there any proxy and privacy set. if available then i will remove it and will try to open .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly turn on the Bluetooth speaker and turn on the Bluetooth function  of the device as well.
2  Also turn on the Bluetooth of mobile device and search the device to connect.
3.when the device shows on the mobile screen then tap on it and click on pair option and try to connect
4 after 3 seconds they will connect to each other.

What according to you makes you a good candidate for customer service or technical support job?

Problem solving skills and Good communication skill
and most important thing to listen the problem in better way and provide the exact solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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