Subject: Tech Support Candidate - Manish Garg
From: Manish Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 10:29:11 -0400

Tech Support
Test

Name

Manish
Garg

E-mail

[email-masked]

Phone Number

(91) 8506970983

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Uttam Nagar, New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quatratex digital Pvt Ltd

Sr. Technical support
executive

Na

Previous Employer 1

Allsec technologies Pvt
Ltd

Customer care executive

Na

Previous
Employer 2

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

That depends on the error of website is not
opening then i will check wifi connection and if that is working fine then i
will check ping command for connectivity of internet from ISP. And if that is
working fine then i will restart router. And i am sure most of the time it fix
the issue.

And if it is the browser issue, first i will use different browser to check if
it is or not then i will install the browser

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
Bluetooth in the speaker.

2. Turn in Bluetooth settings in phone.

3. Check the Bluetooth speaker are discoverable

4. Then click on it and piar it.

It should be connected.

What according to you makes you a
good candidate for customer service or technical support job?

I have 6+ yrs experience in technical support with handling
customer escalation and issues. Also i have some extra skills like html, MySQL,
css, and digital marketing which i am sure help and company both in every
possible aspects.

On a scale of 1 - 5 please rate your
fluency in spoken English

4