Subject: Tech Support Candidate - yugraj anand dixit
From: yugraj anand dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 02:27:57 -0400

| | Tech Support Test

Name | yugraj anand dixit
E-mail | [email-masked]
Phone Number | (+91) 8840496094
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | KANPUR NAGAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Planet Spark | technical engineer | currently working | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are so may issues that i have to check on different parameters

lets say there can be issue with windows fireball or windows security system or some network connection issue or there is incorrect computer time or older browser version

In order to resolve these i have to check the network connection first as it is most common issue . if it is working fine ,

then i will check the fireball  by opening settings , if it is ok then

then i will check my security setting of computer as well as browser

and at the last i will check the rarest issue that is incorrect time of computer or old browser version .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open your task bar or settings in mobilephone click on bluetooth icon

turn it on

make it visible

now click on search bluetooth devices

click on the device you want to pair

sometimes enter security passcode

It Connects

Done.

What according to you makes you a good candidate for customer service or technical support job?

As I have done BTech in Computer Science Engineering .

i have a deep knowledge about tech's , gadget's , computer's and mobilephones .

which includes their hardware software as well as functions .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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