Subject: Tech Support Candidate - mohd Salman
From: mohd Salman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 01:09:35 -0400

| | Tech Support Test

Name | mohd Salman
E-mail | [email-masked]
Phone Number | (+91) 8318124201
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforserve | customer support engineer | working | 12k
Previous Employer 1 | tech Mahindra | customer support executive | 5/8/2021 | 13k
Previous Employer 2 | quess.pvt.ltd | customer support executive | 13/2/2021 | 12k

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart your internet connection.
Disable your firewall and antivirus.
Clear your browser cache.
Flush your DNS cache.
Change your DNS servers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker.
Put the speaker in pairing mode.
Switch on Bluetooth on. mobile phone.
Wait for the phone to connect.
Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job?

What makes you the ideal candidate for this position customer service answer?
"Because I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position."

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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