Subject: Tech Support Candidate - Shyam gupta
From: Shyam gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 08:34:05 -0400

Tech Support
Test

Name

Shyam
gupta

E-mail

[email-masked]

Phone Number

(91) 7985301857

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
Server Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Tech

Specialist

31st May-2020

23000

Previous Employer 1

MIBS

Back Office Support
(IT)

Previous Employer 2

Adecco

Back Office Support
(IT)

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Please follow the steps below-

1. I will check the site may be down.

2. If not I will that the browser is working fine.

3. IF Ok, then I will clear the Cache of the browser, History, and cookies.

4. If the issue is not resolved, then will run that troubleshoot by right click
and troubleshooting option.

5. Restart PC.

6. If the site is working other browser, then need to reinstall it.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure Bluetooth is enabled by either right-clicking the
Bluetooth icon in the Notifications area or going to Control Panel then Hardware
and Sound and Devices and Printers.

2. After ON the Bluetooth on both devices then Need to search it on your phone
for that Bluetooth name.

3. Click on it and connect it.

What according to you makes you a
good candidate for customer service or technical support job?

1. I have the Patience to listen to customers.

2. I have strong knowledge in this Domain.

3. I have enough experience in the same Domain.

4. Empathy-This is the Key to Customer Success.

4. Be Patience.

5. I can show the positive attitude in all situation.

On a scale of 1 - 5
please rate your fluency in spoken English

3