Subject: English Language Test - Sumaiya Khatoon
From: Sumaiya Khatoon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 07:31:21 -0400

Foreign Language
Screening Test

Name

Sumaiya
Khatoon    /  (+91) +918543900565    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear XYZ,

Thank you for reaching out to us for the issue you have faced.

We would like to express our deepest regret for the inconvenience caused by this
unintentional mistake.

As we have checked your order has been dispatched but unfortunately the
mentioned address was wrong.

However, kindly provide the correct address and contact details so that we can
provide you hastle free delivery as soon as possible.

Please feel free to get in touch with us for any further query.

Regards,

Babyshop

Customer Service Team

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Abdul,

Thanks for contacting us.

We are sorry to learn that the cabinet delivered to you is defective.While we do
our best to make sure that all the products that we sell to our customers go
through a rigorous quality check before delivery.

However, as a well known e-commerce platform, we have to make sure that our
customers are happy with the purchases they make through our platform.

As we have checked the cause of the damaged and discovered that the product was
damaged during the shipment.

Since we will provide you a replacement for the defective product in next 2
days.

We request you to please keep the defective product ready for return with its
original tags.

In case you have any further queries regarding this order, please feel free to
revert or let us know.

Regards,

Customer Service Team