Subject: Tech Support Candidate - Sameer Khan
From: Sameer Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 07:04:30 -0400

Tech Support
Test

Name

Sameer
Khan

E-mail

[email-masked]

Phone Number

(+91) 7017648525

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Malviya Nagar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

L1 technical advisor

Present

33000

Previous Employer 1

Avvsar Infotech

Sales executive

23
March 2020

20000

Previous Employer 2

Tecomalla

Process
Associate

10th August 2019

15000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Okay, so a computer user, I'll check if other
websites are working or not then I'll check internet connection. Then I'll clear
the cookies or caches. I'll try to open the website in private window or
alternate browser installed on my computer. I'll check if there's any VPN
connected or not. If the issue persists then I'll reinstall the browser, if the
issue still persists then I'll check if the website is allowed by my network or
not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Please go to Settings> Bluetooth> turn on
the Bluetooth> look for the Bluetooth speaker in available devices if it was
not paired before then tap the Bluetooth speaker and click on pair.

What
according to you makes you a good candidate for customer service or technical
support job?

Being a technical support advisor, I think we
have to be pateint and have the knowledge to troubleshoot to find out the root
cause of the issue the customer is facing. Then as per our knowledge base we
have to handle them to resolve this issue.

On a scale of 1 - 5
please rate your fluency in spoken English

5