Subject: Tech Support Candidate - Gaurav Shah
From: Gaurav Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 02:48:50 -0400

Tech Support
Test

Name

Gaurav
Shah

E-mail

[email-masked]

Phone Number

(+91) 9891091732

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Remote support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quess corp

Senior engineer

Current

Previous Employer 1

Javin it

Senior engineer

29/01/2021

Previous Employer 2

Veserv it

Desktop
engineer

1/04/2021

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Will check the website properly with internet
connectivity

Re-inter website

Clear cookies and temp file

Remove unwanted extension

Will restart the browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on BT
on phone and on speaker too

Pair both device with each other

Successful connection

What according to you makes you a
good candidate for customer service or technical support job?

Experience and skills. And problems handling
skills

On a scale of 1 - 5 please rate your fluency in
spoken English

3