Subject: Tech Support Candidate - Priyanka Rajput
From: Priyanka Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 02:42:10 -0400

Tech Support
Test

Name

Priyanka
Rajput

E-mail

[email-masked]

Phone Number

(0) 8250346302

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Security support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tcs

Support engineer

30 july

35000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) first I will check  the internet connection
and try to load another website to make sure that particular website not
working.

2) try to open website by changing the browser. To make sure the wheather the
issue is with browser or website.

3) check the vpn connection.

4) clear cache and cookies

5) check the secured network settings

6) check the https error seeing error code.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

- Turn
blutooth on for both phone and speaker

- Now tap on blutooth open in your phone, click on pair device and choose add
choose speaker device.

-once pair done, connect it using connect option

-All set now.

What according to you makes you a good candidate
for customer service or technical support job?

I am good
candidate for technical support because I have worked with both offshore and
onsite clients. I have experience to handle them physically also. Also I solved
there issue as per priority. In my future I have no escalations in my career
from any of client.

On a scale of 1 - 5 please rate your
fluency in spoken English

4