Subject: Tech Support Candidate - Bhushan Popli Bhushan
From: Bhushan Popli Bhushan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 22:18:08 -0400

| | Tech Support Test

Name | Bhushan Popli Bhushan
E-mail | [email-masked]
Phone Number | (91) 8527359801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Karnal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT | Technical support Engineer | 19th May 2022 | 28216
Previous Employer 1 | Sysnet Technology | IT Helpdesk coordinator | 26th Aug 2021 | 19964
Previous Employer 2 | Quess corp | Service Desk Engineer | 30th Sep 2020 | 20089

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we will ask from user what exact error you are getting and also ask from user, prior this site was working or not. After probe the error, we will T/S the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We will turn on the Bluetooth of both devices.
2. We will search the name of Bluetooth device in mobile, after finding the name, will connect to the device.

What according to you makes you a good candidate for customer service or technical support job? | I have good Technical knowledge and working experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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