Subject: Tech Support Candidate - Shivani Dawar
From: Shivani Dawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 14:08:15 -0400

| | Tech Support Test

Name | Shivani Dawar
E-mail | [email-masked]
Phone Number | (91) 7015579481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
SAP technical and installation issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Analyst | 3rd june | 35000
Previous Employer 1 | Tech Mahindra Ltd | Technical Associate | 13 august | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check the same link on any other browser to see if the issue us with browser or website.
2) Clear all the cache, cookies and history of that browser.
3) if the url doesn't work on any of the browser then i will recheck the link and try to login after sometime.
4) Will clear all the temporary files and restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we have to switch on the speaker
Also need to switch on the phone's Bluetooth
Then will check for the speaker's name in mobile device
Once I find the relevant name then will click on it to connect.
While connecting it will ask for the permission of pairing devices with each other.
Will allow to pair, once paired that means it is connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

I have worked in 24/7 environment and I have an experience of 2 years 2 months and I actually know how to deal with a customer with good technical skills as well.
If I get into troubleshooting I try my best to get it resolve as soon as possible.I am a fast learner when it comes to resolving issues and working on it.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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