Subject: Tech Support Candidate - Aditi Choudhary
From: Aditi Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 09:57:41 -0400

Tech Support
Test

Name

Aditi
Choudhary

E-mail

[email-masked]

Phone Number

(91) 7991158209

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Jamshedpur jharkhand

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Css chennai

L1 engineer

13 June 2022

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check with wifi or internet connect

2. Check with different browser

3. Check with another device

4 . If still not able to open - Check with ip address of two devices

5. Checking with private ip address

6 measures to troubleshoot- turn off computer  , turn off router try again

7. If apipa ip then try to do powercycle

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
Bluetooth on phone

2. Then turn on speakers

3. Search for speakers name in Bluetooth section of phone

4. Scan and join

What according to you makes you a good candidate
for customer service or technical support job?

1.
Patience

2. Good communication

3. Apologies

4.empathy

On a scale of 1 - 5 please rate your fluency in
spoken English

4