Subject: Tech Support Candidate - Shashank Shashank
From: Shashank Shashank <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 07:43:50 -0400

Tech Support
Test

Name

Shashank
Shashank

E-mail

[email-masked]

Phone Number

(91) 8853733863

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sector 16, Noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Networking -
advance
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TechMahindra

Technical support

18th July

30000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

-> physical connection should be checked
whether there is proper connectivity between the devices are there or not

-> network topology will be checked

-> types of data will be checked

-> DNS address, Local IP address, public IP address, Subnet mask wil be
checked

-> Ports and session should be checked

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

-> If
the user is using cellphone then go to phone settings > Bluetooth
settings

-> Pairing with New device.

->  If  Pair new device is not found then it will be checked under
"Available devices" or tap More. Refresh.

-> Tap the name of the Bluetooth device that we want to pair with the
device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

-> Customer-service skills

-> Listening skills

-> Problem-solving skills

-> Nice communication

-> Process and technical Knowledge and update

-> Adherence to the company quality parameters

-> Punctually and consistency in the productive efforts

-> Customer satisfaction

-> First call resolution should be there

-> Promotion of Company product and services

On a scale of 1 - 5
please rate your fluency in spoken English

5