Subject: Tech Support Candidate - Shivani Pathak
From: Shivani Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 04:30:47 -0400

Tech Support
Test

Name

Shivani
Pathak

E-mail

[email-masked]

Phone Number

(+91) 7838016320

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sec 102

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Fresher

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First up
of all we will check the System Date/Time.

Then we will clear Browser Cache and make Sure JavaScript Is Enabled. after that
we will check DNS Settings. use a VPN Service. check the Extensions and will
change From HTTPS to HTTP.

at last we will check if the Website Is Down.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Put the
speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

I am confident that I am a good fit for this position for
several reasons, but most specifically because of my dedication to going above
and beyond in a job. I am committed to learning any new skills on my own to
succeed in this role.

On a scale of 1 - 5 please rate your
fluency in spoken English

4