Subject: Tech Support Candidate - Manish Gupta
From: Manish Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 01:53:41 -0400

| | Tech Support Test

Name | Manish Gupta
E-mail | [email-masked]
Phone Number | (+91) 9915478581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardham, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Instasol Technology Pvt ltd | Service Engineer | 27/May/2022 | 20000
Previous Employer 1 | Wipro | Tech Support | 05/Oct/2021 | 13055
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the Page
2. Make sure java is enabled
3.make sure cookies are enabled
4.clear your cache and cookies
5.make sure your web browser is up to date
6.restart your web browser
7.try a different web browser
8.next step
9. end

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open your Bluetooth in your speaker then open the Bluetooth in your phone then search Bluetooth then select speaker Bluetooth then pair and then your Bluetooth phone is connected to speaker Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | According to me, we need good communication skill. We need good listening skills. We need good technical skills. Some time you are facing angry customer then you have capability to solve the customer issues and try to happy to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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