Subject: Tech Support Candidate - Lokesh M
From: Lokesh M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 May 2022 09:58:41 -0400

| | Tech Support Test

Name | Lokesh M
E-mail | [email-masked]
Phone Number | (91) 7395861087
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy services | Systems engineer | June-28th | 395000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a user, I will try to clear the cookies and restart the system. This will clear the issue or if the issue still persists then i will open an incognito private window and try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the bluetooth
2. Check the discovery connection of the speaker device.
3. If yes then we can connect the device or else we need to restart the bluetooth and need to check check if the device is connected to another mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I have a 2.5 years of experience in technical support and i have interacted with lots of customers including global user and done the troubleshooting according their queries. I have handled critical situations without pressure and technical support is what i am currently doing in my daily job task.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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