Subject: Tech Support Candidate - Ram Gopal Pandey
From: Ram Gopal Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 May 2022 03:39:21 -0400

| | Tech Support Test

Name | Ram Gopal Pandey
E-mail | [email-masked]
Phone Number | (+91) 8448604200
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PVKS CORPORATION PVT LTD | Deputy sales Manager | - | 39000
Previous Employer 1 | Holitech India Pvt Ltd | Production Engineer | 25 Nov 2019 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

we do various steps to troubleshoot the problem
1. we will refresh the tab.
2. if it is not resolved then we will check the internet connection.
3. if the internet is running smoothly then we will close the  tab  and open it again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1. Switch on the Speaker
and open Bluetooth on our phone.
Step 2. pair the Bluetooth with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | we should reply to the customer in a polite way and logical manner and talk with the customer from point to point and answer them correctly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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