Subject: Tech Support Candidate - MOHIT PANT
From: MOHIT PANT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 May 2022 03:13:52 -0400

Tech Support
Test

Name

MOHIT
PANT

E-mail

[email-masked]

Phone Number

(91) 8445399687

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

uttarakhand

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

MSME TC SITARGANJ

DESKTOP SUPPORT
ENGINEER

CUREENTLY WORKING

15000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. RESTART MY DEVICE

2.I WILL MAKE SURE THAT I HAVE PROPER INTERNET CONNECTION .

3.I WILL CHECK ANOTHER DOMAIN WHETHER IT IS OPENING OR NOT

4.I WILL OPEN THAT DOMAIN IN ANOTHER BROWSER.

5.I WILL CLEAR HISTORY CACHE FILES AND TEMPORARY FILES OF THAT
BROWSER.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. I WILL PUT MY SPEAKER ON PAIRING MODE.

2.SWITCH ON BLUETOOTH ON MY MOBILE PHONE.

What according to
you makes you a good candidate for customer service or technical support
job?

I believe that I am the best candidate for this position
because of my extensive customer service and management experience and my
ability to adapt to any situation. I have a passion for success and goal
oriented demeanor that would push me to accomplish my set tasks. Also, with my
personable character, I can work well and communicate with others to contribute
to team efforts. In all that I do, I would strive to advance the company, and I
feel that my previous work experience proves that.

On a scale of 1 - 5
please rate your fluency in spoken English

4