Subject: Tech Support Candidate - Samapti Karmakar
From: Samapti Karmakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 12:08:56 -0400

| | Tech Support Test

Name | Samapti Karmakar
E-mail | [email-masked]
Phone Number | (91) 9732367877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida168
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solution | Remote support Engineer | Working |
Previous Employer 1 | Microland | Remote support Engineer | 5th October 2021 |
Previous Employer 2 | Progressive Infovission | Remote support Engineer | 15th June 2022 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear all browsers catch then check
2. check with another browser
3. If it blocked by administrator then check firewall settings and also network settings
4. Update group policy
5. Restart the system and check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Bluetooth should be on in mobile
1. Also speaker should be on
3. Check in mobile the name of pair new device
4. Name of the speaker came in mobile click and pair the device

What according to you makes you a good candidate for customer service or technical support job? | Support customer first with calm behaviour and empathy tone. understand the user query and probing user to know the actual issue and support accordingly with knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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