Subject: Tech Support Candidate - Namrata Kumari
From: Namrata Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 05:18:16 -0400

Tech Support
Test

Name

Namrata
Kumari

E-mail

[email-masked]

Phone Number

(+91) 9773540727

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Najafgarh

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. First
i'll make sure that my internet connection is working.

2. I'll check if the website is down for everybody or just me.

3. Disable add-ons and other interfering software.

4. Check another browser or incognito window.

5. Fix my DNS

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. We touch and hold Bluetooth from the top of
the mobile screen.

2.Turn on the Bluetooth from blutooth speaker

3. Tap new pair device.if you don't find pair new device, check under available
devices or tap more. Refresh

4. Tap the name of the Bluetooth speaker we want to pair with mobile phone.

5.And then established the connection.

What according to
you makes you a good candidate for customer service or technical support
job?

There are a lot of factor to be considered for someone to be a
good candidate of a customer service job or technical support job.

First, I think is attitude and a person with positive personality will always be
a good factor for a customer service job and both of them are my strength. And
second is education though it is very important to understand the situation
problems and to give a better solution.

For Technical support job first thing i would like to share that i have done my
b.tech in computer science and after completing my b.tech i have worked in hcl
technologies as a network analyst but for a short period. As i have always been
fascinated by technology and enjoy working with people. I want to use my
knowledge to solve the issues. So i'm a good candidate for technical support
job.

On a scale of 1 - 5 please rate your fluency in
spoken English

4