Subject: Tech Support Candidate - Saurabh Kumar
From: Saurabh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 03:31:11 -0400

Tech Support
Test

Name

Saurabh
Kumar

E-mail

[email-masked]

Phone Number

(91) 8839443581

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi vasant vihar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. I will open website
www.ndtv.com. If it opens OK if not step 2.

2. I will clear cookies and cache and again open site. If it open OK if not step
3.

3. Check firewall restriction if any and will repeat step 3.

4. Will check on other browser as edge and mozilla.

5. Also will check in different OS.

6. finally if issue doesn;t resolve will raise an issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. will on bluetooth pairing on my phone.

2. will on bluetooth button pairing on speaker.

3. Will slelect name of speaker on phone and pair it.

4. start using.

What according to you makes you a
good candidate for customer service or technical support job?

Good communication with customer either hindi or english.

Problem resolution should happen.

customer satisfaction from job.

On a scale of 1 - 5 please rate your
fluency in spoken English

3