Subject: Tech Support Candidate - Hemant Sharma Hemant
From: Hemant Sharma Hemant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 03:16:35 -0400

| | Tech Support Test

Name | Hemant Sharma Hemant
E-mail | [email-masked]
Phone Number | (91) 9610934888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Data center

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India pvt ltd | Technical associate | 4th July 2022 | 30k
Previous Employer 1 | Team computers pvt ltd | Desktop support engineer | 30th Nov 2020 | 22 k
Previous Employer 2 | HCL infotech | NOC engineer | Dec 2018 | 10k

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Reset browser and clean the cache and check proxy settings as well and re open the browser and will be able to open site
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open BT speaker and also open Bluetooth in mobile and search for the name and connect it
What according to you makes you a good candidate for customer service or technical support job? | Be calm and understandable about the real issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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