Subject: Tech Support Candidate - Dheeraj Singh
From: Dheeraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 02:56:41 -0400

| | Tech Support Test

Name | Dheeraj Singh
E-mail | [email-masked]
Phone Number | (88002) 48641
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | nil | | |
Previous Employer 1 | nil | | |
Previous Employer 2 | nil | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Make Sure the Internet Connection Works properly.
2) Make sure search results load properly.
3) Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Touch and hold Bluetooth.
2) Tap Pair new device.
3)check available devices
4)Tap the name of the Bluetooth device
5) pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help, show to customers that you understand their frustrations by emphasizing and sympathizing with them and giving the best options and recommendations to help the customer satisfy their needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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