Subject: Tech Support Candidate - Vikas Pandey
From: Vikas Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 02:55:25 -0400

Tech Support
Test

Name

Vikas
Pandey

E-mail

[email-masked]

Phone Number

(274149) 8756651704

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gorakhpur

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

Previous Employer 1

na

Previous
Employer 2

na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Firstly close all the tabs and restart the
application or website.

2. Check for the Internet connection if it is working or not. (You may use other
apps that have data access to verify)

3. Check if the website is down.

4. Restart the device as it solves basic issues.

5. If the problem persists please reach out the helpline or wait for some time
duration.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Turn on Bluetooth on your phone and the
Speaker.

2.Open Bluetooth settings on phone and click on "Search for available
Devices".

3. Click on your Bluetooth Speaker name on your phone to initiate pairing.

4. Follow the on-screen instruction if any.

What according to you makes you a good candidate
for customer service or technical support job?

I come
from a Technical background of Computer Science and Engineering and I am able to
put my thoughts up without any language barrier. One needs to potentially
understand the problems of the client/customer and respond accordingly. I am
confident in my skills and I think I can do it.

On a scale of 1 - 5
please rate your fluency in spoken English

4