Subject: Tech Support Candidate - Mohsin Raza
From: Mohsin Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 02:12:13 -0400

Tech Support
Test

Name

Mohsin
Raza

E-mail

[email-masked]

Phone Number

(91) 9990250616

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl

Senior analyst

1 august

340000

Previous Employer 1

Wirpo

Analyst

20 feb 2019

200000

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check if i have the proper internet
connectivity or not by looking at the taskbar where the wifi sign shows, if the
system do not have internet connectivity or it shows that it is connected to
wifi but shows me no internet than i will try to troubleshoot the issue like i
will check first if i am receiving the proper send and received packet or not by
executing the ipconfig command.

If it says internet is connected and wifi signs says internet access that means
i have the internet connectivity but the domain which i am trying to access
might be down or it is not compatible with the browser which i am currently
using.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open bluetooth on phone

Turn on the bluetooth of speaker

On phone search for available bluetooth devices

Once you see the speaker listed on bluetooth device list on phone click on
that

It will pair the device after authentication

What according to you makes you a good candidate
for customer service or technical support job?

I have a
total experience of 5 years in desktop troubleshooting and have worked in active
directory and office 365 portal as well

I think i am more suitable for this job because i have the experience plus the
knowledge required to execute this job

On a scale of 1 - 5
please rate your fluency in spoken English

5