Subject: Tech Support Candidate - Satish Kumar
From: Satish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 02:09:21 -0400

Tech Support
Test

Name

Satish
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8707705947

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Najafgarh

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.Restart
My Device=Many basic problems can be solved simply by restarting your device.
This clears caches, and forces the device to re-load the program or web page you
may be having issue with, rather than use something that may be partially
wrong.

2.Make Sure the Internet Connection Works=Open your browser. In the address bar
at the top, type in  Google.com, then push Enter

3 Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Connect aBluetooth Speaker.

1.Swipe down from the top of the screen.

2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

4.Tap the name of the Bluetooth device you want to pair with your Speaker
Device.

5.Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

What makes me an ideal candidate for a customer service job is
my sincerity and commitment to deliver excellence. This taught me a very crucial
realization... that the every service is reflection of a company's vision and
mission. My passion is always to deliver an uncompromising service to customer's
while sticking to the company's corporate principles. I always make it my goal
to personalize my interaction with customers to maintain and create new
relationships.

On a scale of 1 - 5 please rate your fluency in
spoken English

3