Subject: Tech Support Candidate - SACHIN LOUIS KACHHAP
From: SACHIN LOUIS KACHHAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 01:55:03 -0400

Tech Support
Test

Name

SACHIN
LOUIS KACHHAP

E-mail

[email-masked]

Phone Number

(91) 8002104413

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

sector 50, noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Linux
Networking - basic
business
intelligence

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

edureka

business intelligence and
technical support

05-06-2020

25000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. I will
check my network connection.

2. I will clear my cookies if needed.

3. I will see whether that site is accessible from our country or
not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on your speaker's bluetooth.

2. Turn on mobile's bluetooth.

3. Put the spearkers bluetooth in pairing mode.

4. Now search for the connection from mobile phone.

5. Now pass the passkey and the speaker is connected.

What according to you makes you a good candidate
for customer service or technical support job?

1. I am
good tolerance and patience level which is very much needed in this feild.

2. My way of communicating is very often understood by most of the
people.

On a scale of 1 - 5 please rate your fluency in
spoken English

4