Subject: Tech Support Candidate - Gaurav .
From: Gaurav . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 May 2022 05:15:47 -0400

Tech Support
Test

Name

Gaurav
.

E-mail

[email-masked]

Phone Number

(91) 8802514484

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Najafgarh

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

customer support associate

working

19000

Previous
Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
check if my internet is still working or not. If there is no problem with
internet, i will check if I am using the correct protocol which is Https and not
http.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

If we are connecting a mobile phone to our
blueooth speaker for the first time, we have to first pair the speaker witb the
mobile. We have to press and hold the button on our speaker to put the speaker
in pairing mode. Now we have to click on settings options on our phone and after
that we have to select the bluetooth option and turn it on. We will see a list
of devices which are ready to pair and we have to select our bluetooth speaker,
after selecting our speaker, we may also hear a confirmation sound from our
speaker when the speaker get connected to  the mobile phone.

What
according to you makes you a good candidate for customer service or technical
support job?

I am a b.tech. graduate. I have done b.tech. in
information technology. I am familier with tech and their working. Also, with
the knowledge of technology, I have experience of customer support as I am
currently giving customer support to USA based customers. I am also familier
with the skills required for customer support both for technical and
non-technical, skills like empathy and interpersonal skills, giving resolution
of customers troubles in a polite manner and most important communication
skills. And for my technical skills, I have knowledge of computer hardware and
software like windows, windows applications and softwares, system settings,
network, network troubleshooting. These are the reasons which makes a good
technical support associate.

On a scale of 1 - 5 please rate your
fluency in spoken English

4