Subject: Tech Support Candidate - Rimi Roy
From: Rimi Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 May 2022 02:14:38 -0400

Tech Support
Test

Name

Rimi
Roy

E-mail

[email-masked]

Phone Number

(70443) 42440

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Kolkata

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Support Engineer

6th June

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the router

Check the connection

Troubleshoot network issues

Ping Google.com in cmd

Check the speed

Check the network drivers

Enter winsock reset or flush dns

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to connections>select Bluetooth>search
for the phone device name and pair it

What according to
you makes you a good candidate for customer service or technical support
job?

Empathize with customer situations

Understand their needs and meet their requirement

Educate them with the correct product and services

Create a positive attitude while interating with them

On a scale of 1 - 5
please rate your fluency in spoken English

5