Subject: Tech Support Candidate - Aishwarya Pandey
From: Aishwarya Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 May 2022 12:58:22 -0400

| | Tech Support Test

Name | Aishwarya Pandey
E-mail | [email-masked]
Phone Number | (91) 8878331291
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Saviance Technologies | Technical Executive Recruiter | 8 November 2021 | 30,000
Previous Employer 2 | Saviance Technologies | Technical Recruiter | 25 April 2019 | 25,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I will check the internet connection
Step 2: Refresh the page
Step 3: Check, If  is enabled
Step 4: Make sure my cookies are enabled
Step5: Clear my cache and cookies
Step 6: Will check if my web browser is up to date
Step 7: Restart my web browser
Step 8: Will try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Find the bluetooth icon on top of the phone screen or open device's setting and find bluetooth.
Step 2: Touch and hold Bluetooth( Pairing mode) .
Step 3 : Select Pair new device and then tap the speaker's name.
Step 4: When the device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | After completing my MTech degree I gained indepth knowledge in technical field. I attend many national, international conferences during my academics which helped me to evolve my technical knowledge and good communication skills. I have inhand experience of dealing with computers on day to day basis from past 6 years ( during my degree - research papers, presentation, ppt's and thesis) Also. I have approx 2 years experience in the field of technical recruitment where I got a chance to interact with many national and international peoples via phone, online mode, through email and in person.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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