Subject: Tech Support Candidate - NIKHILESH SHARMA
From: NIKHILESH SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 May 2022 03:02:37 -0400

Tech Support
Test

Name

NIKHILESH
SHARMA

E-mail

[email-masked]

Phone Number

(91) 6260227135

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

JABALPUR

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Cybersecurity

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

GLOBAL POWER SYSTEM PVT
LTD

Assistant Engineer

May 2021

14000

Previous Employer 2

Think and Learn Pvt
Ltd

BDA

May 2022

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart My device

2. Make sure the internet connection works

3. Check if the website is down fir everybody or just me

4. Open a new tab and check to se if you I can load another website like
google.com or mozilla.org

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Put your
Bluetooth device in pairing mode by pressing and holding the power button then
in mobile, Go to settings-connected devices-select pair new device and then tap
the speaker's name

What according to you makes you a good candidate
for customer service or technical support job?

According
to me

Communication and interpersonal skills

Adaptability and professional attitude

Solve customer problems

On a scale of 1 - 5 please rate your fluency in
spoken English

4