Subject: Tech Support Candidate - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 May 2022 01:04:41 -0400

Tech Support
Test

Name

Gaurav
Sharma

E-mail

[email-masked]

Phone Number

(208011) 8840680583

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Airtel

Network support Engineer

31 may

35000

Previous
Employer 1

Spanco

Network support Engineer

23 oct

24000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

We have
to open an page and we have do coding in some language and than make a
side

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

We have to open mobile Bluetooth

What
according to you makes you a good candidate for customer service or technical
support job?

I will work on L1 support and other tools we use
like putty.

On a scale of 1 - 5 please rate your fluency in
spoken English

4