Subject: English Language Test - Tarun Yadav
From: Tarun Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 May 2022 05:52:12 -0400

Foreign Language
Screening Test

Name

Tarun
Yadav    /  (91) 9540484404    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

Greeting from Livesalesman!

We really apologize for the inconvenience caused to you. As i checked the
details regarding your order number 1234 for the hand bag which you have order
14 days back with us. The order was shipped by us and handed over to courier
company named express delivery on the same day.

Unfortunately the address which you have provided us to deliver your product was
wrong as per courier company. I request you to please provide us the correct
details of your address so that we can deliver your product as soon as
possible.

For further any assistance you can contact us at any time we are available
24*7.

Thanks & Regards

Team Livesalesman

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

Greeting from Homebox!

We really apologize for the inconvenience caused to you. As i checked the
details of your order number 1234 you have placed a order of TV Cabinet which
was delivered to you. As per your concern you found scratches in your order and
I'm really sorry for that.

I request you please send us the screen shot of the same so that we can rectify
the same. Any how if we found the same issue which your facing with product we
will definitely replace your product with no extra cost.

For further any assistance you can contact us at any time we are available
24*7.

Thanks & Regards

Team Homebox