Subject: Tech Support Candidate - Uma Agrahari
From: Uma Agrahari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 May 2022 11:11:34 -0400

Tech Support
Test

Name

Uma
Agrahari

E-mail

[email-masked]

Phone Number

(91) 8889074155

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Bhopal

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Big data- SQL

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

UST Global

associ. Software Engineer

29K

Previous
Employer 1

NA

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will try the following steps-

1- will check the internet connection first

2- check the website is down or not

3- manually type the URL of website in the search option

4- Restart my laptop and again connect with internet

5-clear browser cache, history and cookies.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1- Go to
bluetooth setting and turn on the Bluetooth

2- Search for the Deviceor tap pair new device

3- select the device name

4- and connect .

What according to you makes you a
good candidate for customer service or technical support job?

1-first try to find out the error and fix that.

2-give the proper response through Emal/Call.

3-quick response

4-show to customer that you understand their problem and give the best options
and recommendations to help the customer satisfy their needs.

On a scale of 1 - 5 please rate your fluency in
spoken English

4