Subject: Tech Support Candidate - vaseem khan
From: vaseem khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 May 2022 03:59:48 -0400

| | Tech Support Test

Name | vaseem khan
E-mail | [email-masked]
Phone Number | (+91) 8076886761
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sector 76
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | |
Previous Employer 1 | adobe | technical support consultant | 11 feb 2022 | 35000
Previous Employer 2 | convergys | technical support associate | 4 sep 2021 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page. ...
Make sure JavaScript is enabled. ...
Make sure Cookies are enabled. ...
Clear your cache and cookies. ...
Make sure your web browser is up to date. ...
Restart your web browser. ...
Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | I believe in customer satisfaction and the end of chat or call I want to see customer happiness and i worked on this in my past.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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