Subject: Tech Support Candidate - Arshad Mehmood
From: Arshad Mehmood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 May 2022 02:39:54 -0400

| | Tech Support Test

Name | Arshad Mehmood
E-mail | [email-masked]
Phone Number | (+91) 9596992535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical Support Engineer | Anytime | 35000
Previous Employer 1 | eClerx Services Ltd | Analyst-Advance Technical Support | 12th August 2020 | 23000
Previous Employer 2 | Intelenet Global Services Pvt Ltd | Advisor | Feb 2018 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Nature of error , check if other websites are running and using other browser as well.

Check if other devices connected to same Network are working to identify if the problem is with website, computer, browser, router, mode of connectivity or ISP.

2. If due to connectivity issues, check internet connection.
3. Check router status, if the router is getting Internet, if not online then check if there is outage in the area or if there is any amplifier (Comcast/Xfinity/netgear modem and gateway users).... guiding troubleshooting or redirection to contact ISP
4. Forget network and reconnect, restart the computer.
5. troubleshooting as per mode of connection (wifi/LAN)
6. Releasing/renew IP, soft reset the router.
7.
So on....

There are multiple scenarios, troubleshooting will be done accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth on mobile phone and it should be visible to nearby devices.....Turn on the Bluetooth speakers and turn on pairing, in the scanned devices list on mobile, click on the name of Bluetooth speakers brand/model, if there is a pop-up or alert in notification area on mobile , open and accept the pairing code/pairing request.
What according to you makes you a good candidate for customer service or technical support job? | Broad experience of different industries and , strong learning skills and know-how, excellent skills of using internet for looking solutions for any issue on the same call/interaction
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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