Subject: English Language Test - Pragay Pandir
From: Pragay Pandir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 May 2022 07:03:07 -0400

| | Foreign Language Screening Test

Name | Pragay Pandir    /  (91) 965043830    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Cm(name),

We regret to inform you, your order on (date) has not been received by you due to address not being valid. We will request you to kindly get your address updated either on the website or by calling our customer care helpline number (*********).
Once the address has been updated, the package expected delivery is in between 7-10 business days.
For more information you can login to our website Babyshop.com.

Yours sincerely,
xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are sorry to hear about the inconvenience you had to go through at the time of installation of the cabinet. We have reported an investigation for the same. Also we will have to study the damages, and accordingly either we can get it fixed or we will get it replaced for you. If there is any other inquiry you would like to make of raise a complaint regarding services you may further write down to us on the following (email).

Yours Sincerely,
xyz
HomeBoxTeaM

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