Subject: Tech Support Candidate - Apoorv Garg
From: Apoorv Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 11:01:32 -0400

Tech Support
Test

Name

Apoorv
Garg

E-mail

[email-masked]

Phone Number

(75002) 08916

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Roorkee

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Software applications

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl Tech

Senior Analyst

-

18560

Previous
Employer 1

Collabera tech..

Associate analyst

18/05/2020

14500

Previous Employer 2

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Refresh the page

2.I will check if  is enabled

3.Will proceed to check if cookies are enabled

4.will clear cache and cookies

5.if browser is updated

6.restart browser

7.check with different browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.switch on
the speaker device

2.Switch on mobile phone BT

3.search device on phone's discoverable devices to connect.

4.Pair the desired device with mobile phone

5.connection successful

What according to you makes you a
good candidate for customer service or technical support job?

1.Communication skills

2.Technical skills

3.Client handling

On a scale of 1 - 5 please rate your fluency in
spoken English

5